Returns & Refund Policy

🔄 Returns & Refund Policy

Thank you for shopping with [Your Store Name]. We want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our returns and refund guidelines below.

✅ Eligibility for Returns

Items must be unused, in their original packaging, and in the same condition that you received them.
Returns must be requested within 14 days of delivery.
Certain items such as cosmetics, skincare, supplements, intimate goods, or sale/clearance items cannot be returned for health and hygiene reasons.

📦 How to Request a Return

Contact us at [your support email] with your order number and reason for return.
Our team will provide you with return instructions and the return address.
Ship the item(s) back to us using a trackable shipping method.
Once received and inspected, we’ll notify you of your refund status.

Note: Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

💰 Refunds

Approved refunds will be issued back to your original payment method within 5–10 business days.
Shipping costs are non-refundable (unless the return is due to our error).
If your refund is delayed, please check with your bank or payment provider, as processing times may vary.

🔄 Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us within 7 days of delivery.

🚨 Non-Returnable/Non-Refundable Items

The following items are not eligible for return:

Opened skincare, cosmetic, or supplement products
Gift cards and promotional items
Clearance or final sale items
Wigs, hair extensions, and beauty tools once used

🛑 Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or wrong product, please contact us within 48 hours with photos of the item and packaging. We’ll arrange a replacement or full refund.

❓ Need Help?

For any return or refund questions, please reach out to us/ Our support team is happy to assist you.